Delete your ChimSuite account

This page explains how to delete your ChimSuite account and the data linked to it. ChimSuite is published by CrownUp Pros LLC. The same steps work in the Android app (Google Play), the iPhone and iPad app, and the web app.

Delete your account in the app

1. Open ChimSuite and sign in to the account you want to delete.
2. Tap Settings in the bottom tab bar.
3. Scroll down to the More section.
4. Tap Delete Account (shown in red at the bottom of the list).
5. Read the confirmation message and tap to confirm. When the server confirms, you see “Account deleted successfully” and you are signed out.

If you are the admin of a team that has other members, assign another active admin first (Settings → More → Team). The app will not delete the last admin of a team that still has members.

Or ask us by email

If you can’t get into the app, or you want us to remove everything for you, email [email protected] from the email address on your ChimSuite account, with the subject “Delete my account”. We will confirm the request and complete the deletion within 30 days.

What is deleted

Deleting in the app removes right away:

• Your account and login (email address and password)
• Your profile (name and account settings)
• If you are the only member of your company: the company and all of its data, including jobs, inspections, measurements, photos and reports
• The ChimSuite data stored on the device you used to delete the account

An email request removes all of the above, plus:

• Your ChimChat conversations and saved chat memory (preferences and older inferred details)
• Retained attachments and backups

You can also clear ChimChat memory yourself at any time in ChimChat → Chat memory → Clear saved memory, and delete single conversations from your chat history.

What is kept, and for how long

• Shared company records. If your company has other members, the company’s jobs, inspections and reports stay with the company, because they belong to the company, not to one login. Only your login and profile are removed.
• Billing and transaction records. Payments are handled by Google Play, Apple or Stripe. They keep their own purchase records under their own policies, and we keep transaction records only for as long as the law or the app stores require.
• Anonymized, aggregated data that cannot identify you may be kept indefinitely for product improvement, as described in our Privacy Policy.

Cancel your subscription separately

Deleting your account does not cancel a subscription bought through an app store. Cancel it in the Google Play Store (Payments & subscriptions → Subscriptions) or in your Apple ID settings, so you are not charged again.

Questions

Email [email protected]. See also our Privacy Policy and Terms of Service.