Terms of Service
Last updated April 8, 2026
1. Acceptance of Terms
By accessing or using ChimSuite ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
ChimSuite is a chimney measurement and AI assistant application designed for chimney service professionals. The Service provides tools for documenting chase covers, chimney caps, fireplace dimensions, flue calculations, AI-powered chat assistance, photo diagnosis, troubleshooting, and inspection report generation.
3. Account Registration
To use the Service, you must create an account with accurate information. You are responsible for maintaining the security of your account credentials. Each company account may have multiple users (technicians). You must notify us immediately of any unauthorized use of your account.
4. Subscriptions & Billing
ChimSuite offers a 14-day free trial. After the trial period, continued access requires a paid subscription at $69.99/month or $699.99/year.
Apple In-App Purchases (iOS): Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel subscriptions in your Apple ID Account Settings. Any unused portion of a free trial period will be forfeited when you purchase a subscription.
Web/Stripe Purchases: Subscriptions purchased through the web are managed through Stripe. You can manage billing through the billing portal accessible from Account Settings. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice.
5. AI Chat Disclaimer
ChimSuite's AI-powered features (chat, diagnosis, troubleshooting, nameplate reading, report generation) are provided for informational and reference purposes only. AI responses may contain errors or inaccuracies.
AI assistance does not replace professional judgment, certified inspections, or code compliance verification by a qualified professional. You are solely responsible for verifying all information and ensuring compliance with local building codes and regulations.
Your messages and photos sent to AI features are processed by third-party AI service providers. Do not share sensitive personal information through the AI chat beyond what is necessary for chimney service work.
6. Acceptable Use
You agree to use the Service only for its intended purpose — professional chimney and venting measurement documentation and AI-assisted reference. You may not:
- Use the Service for any unlawful purpose
- Attempt to reverse-engineer, decompile, or disassemble the Service
- Share your account credentials with unauthorized parties
- Interfere with the operation of the Service
- Misuse the AI features or attempt to circumvent any usage limits
- Use automated tools to scrape or extract data from the Service
7. Your Data
You retain ownership of all measurement data, job information, and exports you create using the Service. We do not claim any intellectual property rights over your content. We store your data securely and will not sell it to third parties. You may export or delete your data at any time.
8. Third-Party Integrations
The Service may integrate with third-party platforms such as payment and subscription providers. Your use of these integrations is subject to the respective third party's terms of service. We are not responsible for the availability, accuracy, or functionality of third-party services.
9. Availability and Uptime
We strive to maintain high availability but do not guarantee uninterrupted access. The Service includes offline functionality — data saved offline will sync when connectivity is restored. We are not liable for any losses resulting from service interruptions.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available." While our measurement tools reference the International Residential Code (IRC), the Service is not a substitute for professional engineering judgment. All measurements, calculations, and AI-generated content should be verified by qualified professionals before use in construction or compliance decisions. We make no warranties regarding the accuracy of calculations, code references, or AI responses.
11. Limitation of Liability
To the maximum extent permitted by law, ChimSuite shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the Service, including reliance on AI-generated content.
12. Termination
You may cancel your subscription at any time. We may suspend or terminate your access if you violate these terms. Upon termination, your right to use the Service ceases immediately, though we will make your data available for export for 30 days following termination.
13. Changes to Terms
We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.
14. Contact
For questions about these terms, contact us at [email protected].