Privacy Policy

1. Introduction

ChimSuite ("we," "us," or "the Service") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and share information when you use our chimney measurement and AI assistant application.

2. Information We Collect

Account Information: When you sign up, we collect your name, email address, company name, and password. This information is required to create and manage your account.

Measurement Data: Job addresses, customer names, job numbers, measurement values, diagrams, notes, and exported reports that you create within the Service.

Usage Data: We record how the Service is used (screens opened, features used, errors, app version and device type). These records are linked to your account so we can fix problems and improve the product. We do not sell them or use them for advertising.

Location: Only when you use a feature that asks for it (for example filling in a job address from where you are standing). Location is not tracked in the background.

Voice: When you use hold-to-talk or dictation, your recording is turned into text, which may involve sending the audio to our AI service providers. Without signal, the recording waits on your phone until it can be turned into text. We keep the text, not the recording.

Payment Information: Subscription payments are processed by Apple (for iOS in-app purchases), Google Play (for Android in-app purchases) or Stripe (for web purchases). We do not store your credit card number or bank details — payment processors handle all payment data in accordance with PCI-DSS standards.

ChimChat conversation history and optional memory

ChimChat processes your questions, attachments, relevant conversation history, and any profile or job details included with your request to generate an answer. This information is sent to our AI service providers. Signed-in conversations and photo references are saved so you can return to them across devices.

Memory is optional and on by default unless you have turned it off or cleared it. In ChimChat → Chat memory, you can choose to save your name, company, trade, preferred language, units, and answer length for future chats. When enabled, these details are included in future AI requests. They are tied to your account and, for ChimSuite sessions, your verified company. We no longer automatically extract persistent facts from your conversations.

Earlier versions inferred details such as trade, location, certifications, and business name from chat messages. Those legacy facts are no longer used to personalize answers. You can review and delete them in Chat memory. Preferences remain saved until you clear them or request account-data deletion; switching memory off stops their use but does not delete them.

Use Clear saved memory to delete saved preferences for this account/company and legacy inferred facts. Deleting a conversation separately removes its text from cloud chat history after a successful connection and sync. Neither action deletes your company profile, inspection records, or the other type of data. Offline devices apply these changes when they reconnect. For a full data-deletion request, including retained attachments and backups, contact support.

ChimSuite includes AI-powered features such as chat assistance, photo diagnosis, troubleshooting, nameplate reading, and inspection report generation. When you use these features, your messages, photos, and related data are sent to third-party AI service providers for processing. These providers may process your data on their servers to generate responses.

We do not sell your personal data. AI service providers are contractually obligated to use your data only for providing the service and not for training their models on your specific data.

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process your subscription and payments
Send important account notifications (billing, security, feature updates)
Respond to support requests
Sync your data across devices via our cloud infrastructure
Process AI queries through third-party AI service providers
Enable integrations with third-party services you authorize

Improving ChimSuite

Photos and inspection notes uploaded to ChimSuite may be used, with personal details removed, to test and improve report quality and to improve ChimSuite's AI features. We remove location data, addresses and other identifying details before use, and we never sell or share this data. To opt out, email [email protected] or turn it off in Settings.

5. Data Storage and Security

Your data is stored securely on Supabase (powered by PostgreSQL) with row-level security policies ensuring each company can only access its own data. All data is transmitted over HTTPS encryption. We implement industry-standard security measures to protect against unauthorized access, alteration, or destruction of your data.

We do not sell, rent, or trade your personal information or measurement data to third parties. We may share data only in the following circumstances:

AI processing: Messages, photos and data you submit to AI-powered features are sent to third-party AI service providers (such as Anthropic and OpenAI) for processing. These providers do not use your data to train their own models.
With your consent: When you connect a third-party integration (such as Jobber, Workiz or Housecall Pro), we share relevant job data with that platform as authorized by you.
Service providers: We use Supabase for data hosting, Cloudflare for web delivery, Apple, Google Play and Stripe for payment processing. These providers process data on our behalf under strict confidentiality agreements.
Legal requirements: We may disclose information if required by law, court order, or governmental regulation.

7. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data remains available for 30 days to allow export. After 30 days, we may delete your data from our servers. Anonymized, aggregated data (which cannot identify you) may be retained indefinitely for product improvement purposes.

8. Your Rights

You have the right to:

Access your personal data at any time through the Service
Export your measurement data and job records
Correct inaccurate information in your account
Delete your account and associated data by contacting support
Disconnect third-party integrations at any time

9. Offline Data

The Service includes offline functionality. Data created while offline is stored locally on your device and automatically synced to our cloud servers when connectivity is restored. We do not access data stored locally on your device beyond the sync process.

10. Cookies

We use minimal cookies and local storage for authentication and session management only. We do not use tracking cookies, advertising cookies, or third-party analytics that profile your behavior.

11. Children's Privacy

The Service is designed for professional use by chimney service companies and is not intended for children under 13. We do not knowingly collect information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. The "last updated" date at the top reflects the most recent revision.

13. Contact

For privacy-related questions or data requests, contact us at [email protected].